Description

TITLE: HR Manager

DEPARTMENT: Human Resources

REPORTS TO: General Manager/Ownership

JOB SUMMARY

Responsible for short and long term planning and management of the Human Resources function. Major areas of responsibility/ management include, but are not limited to, employment, wage and salary administration, benefits, training, employee/labor relations, organizational development and payroll. Work closely with General Manager in implementing, achieving and maintaining the hotel’s and brand’s goals and objectives. Participate in total hotel management as a member of the hotel Executive Committee. 

ESSENTIAL FUNCTIONS

• Support day to day process in human resources and assist the Director, Human Resources in implementing hotel strategy, including coaching and counseling recruits, and hiring and retaining the best employees.
• Maintain and administer celebrations, reward and recognition programs and training strategies.
• Act as liaison between hotel staff and the ownership as needed.
• Directly facilitate, in conjunction with hotel managers, open employee communications to discern grievances and to respond to those grievances in all appropriate manners, including redressing those meriting correction. 
• Oversee all employee relations and labor-related matters as they relate to federal, state and local employment and civil rights laws, including, but not limited to, Title VII, ADA, ADEA, FMLA, FLSA, Equal Pay Act, Pregnancy Discrimination Act, workers’ compensation and comparable state and local laws, and general human and civil rights. Must be familiar with applicable collective bargaining agreements and relevant local labor union(s).
• Maintain and administer employment, payroll, wage and salary, benefit, OSHA, ERISA, ADA and incentive programs (where applicable).
• Manage termination process and unemployment compensation.

SUPPORTING FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Additional duties as necessary and assigned.

Requirements

SPECIFIC JOB KNOWLEDGE AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written. 
• Working knowledge of wage and salary, employment and benefits administration and payroll.
• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
• Must possess basic computational ability & computer skills.
• Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Ability to be proactive and reactive to anticipated and sudden changes especially as they relate to the labor situation.
• Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions. 
• Ability to express or exchange ideas by means of the spoken word. Must be able to verbally convey detailed instructions to employees or guests.
• Ability to create, implement and monitor hotel and staff goals, strategies and policies.
• Ability to be resourceful, creative and maintain flexibility.
• Ability to train, motivate, evaluate, mentor and direct employees and managers to meet desired ends.
• Ability to maintain excellent relations with staff and maintain staff and guest confidentiality at all times.
• Ability to accept responsibility for actions of others.
• Ability to manage by example.
• Exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel.
• Ability to converse calmly with irate guests, superiors and subordinates in intense emotional situations.
• Ability to memorize, recollect and quickly retrieve dates, names, times and other data.
• Ability to participate in (and lead when necessary) all departmental and hotel-wide meetings.

PHYSICAL DEMANDS

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk for up to 4 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. 
• Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.
• Must be able to lift up to 40 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. 
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

AVAILABILITY

This company operates seven days a week, 24 hours a day. Generally, the position works Monday through Friday with hours varied based on business demand. At times it may be necessary to move you from your accustomed work day, to include Saturdays and Sundays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.